FICTIONAL SAMPLE DATA
Scope: 40 closed service requests, 7-18 September 2026.
Mean cycle = 22 + 9 + 17 = 48 hours. Queue share = 22/48 = 45.8%, rounded to 46%.
18 requests changed owner at least twice. All records are invented for this example.
No causal claim: the proposed triage pilot has not run. Compare median cycle and reopened requests after 40 new requests.